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See - HHwest2008 - Index

6
TERMS AND CONDITIONS
RESERVATIONS: To reserve space on this
tour, contact your Travel Agent.
RATES: Tour rates are calculated according
to transportation fares, and accommodation
rates in effect as of December 1, 2007.
Although efforts are made to maintain the tour
rates as published, Tour Operator reserves the
right to adjust prices at any time should this
become necessary.
DEPOSITS & PAYMENTS: On most tours a
deposit of 10% (minimum $250.00 per person)
is required within 7 days of booking. If the
deposit is not received within this time period,
reservations will be cancelled. The balance
of payment is due 45 days prior to departure,
therefore guaranteeing the confirmed rate.
When reservations are received less than
45 days prior to departure, full payment is
required within 24 hours. For the destinations
listed under “Special Cancellation Charges”,
full payment is due 75 days prior to departure.
Some tours may have other payment
schedules and these would be advised at time
of booking. Airport Taxes, H.S.T. or G.S.T. is not
included on any tour. Airport taxes, H.S.T. and
G.S.T. are payable on final invoice at current
rates, as imposed by Government Regulations.
FORMS OF PAYMENT: Hanover Holiday
Tours Limited will accept payment in the form
of cheque, visa or mastercard. Cheques must be
made payable to Hanover Holiday Tours Limited.
If the credit card sale is declined, the customer
will be informed immediately, and payment will
be considered not received. Verbal authorization
of the use of your credit card commits you to
your reservation whether or not you have signed
a credit card draft. Refunds will be processed in
the form they were received.
GOODS AND SERVICES TAX: The
Canadian Government’s G.S.T. and/or H.S.T.
may apply to the cost of your tour. Our
reservations staff will advise your travel agent
of the additional G.S.T./H.S.T. charges, if any,
that apply to the cost of your tour. Hanover
Holidays reserves the right to pass any
Government changes to the tax structure on to
the consumer.
CANCELLATION CHARGES:
61 or more days prior to departure - No
Charge
60 to 45 days prior to departure 10% of the
tour price - minimum $250.00
44 to 22 days prior to departure 50% of the
tour price will be charged
21 days or less prior to departure - 100%
Cancellation Charge
G.S.T./H.S.T. attracts the same cancellation
charges as the tour price. The charges
become effective the day notice of
Cancellation is received by Hanover Holidays.
No exceptions to the above policy.
SPECIAL CANCELLATION CHARGES:
Alaska, New York City, Iles de la Madeleine
Northwest Territories, Air tours & Cruises
75 to 45 days prior to departure - 50% of
the tour price
44 days or less prior to departure - 100%
Cancellation Charge
INSURANCE: Hanover Holidays strongly
recommends the purchase of Trip Cancellation
and Interruption Insurance, and Comprehensive
Assistance, Individual Accident Coverage, and
Baggage and Personal Effects Insurance. Details
are available from your local travel agent.
DEPARTURE POINTS AND TIMES:
Numerous towns and cities are used as
departure points for each tour. One central
joining point has been designated in each town
in order to keep the departures simple and
timely. It is expected that you can transport
yourself to and from this central joining point.
During instances of unforeseen circumstances,
such as inclement weather, passengers may be
Quality Tours You Deserve
called and asked to change their pick-up time.
Passengers with emergencies, please call 800-
265-5530. This number is available 24 hours a
day, seven days a week.
PROOF OF CITIZENSHIP: Canadian
citizens must carry proof of citizenship
for tours to the United States, as well as
Government Issued Photo ID. Citizens of other
countries or landed immigrants should check
with their travel agent for requirements for
entry into the United States.
SINGLE TRAVELLERS: Passengers with
no travelling companion, but wishing to share
accommodation, may book on a willing to
share basis. Hanover Holidays will attempt
to find a suitable partner, if a travelling
companion is not found, the single rate will
apply and must be paid in accordance to
“Deposits and Payments” as above.
SPECIAL TRAVELLERS: Mentally or
Physically challenged persons are welcome to
travel with Hanover Holidays. Persons requiring
special assistance, must be accompanied by a
companion to care for their needs.
CURRENCY: All prices are shown in
Canadian Dollars.
SURCHARGES: In the event of an energy
crisis and/or devaluation of the Canadian
Dollar, all tours are subject to surcharge until
30 days prior to departure. Tour members
and/or travel agents will be advised of any
surcharge on their tour at this time. If a rate
increase of more than 7% is necessary, clients
may cancel with no penalties.
SERVICES NOT PROVIDED BY
HANOVER HOLIDAY TOURS LIMITED:
Passengers who are not travelling on full tour
itinerary as outlined by Hanover Holiday Tours
Limited, or passengers who are booking their
own transportation and/or are taking a tour on
a land only basis, assume full responsibility for
any cancellation penalties or extra expenses
incurred on airfares, train tickets, etc. due to
cancellation or alteration of the itinerary in any
way, by Hanover Holiday Tours Limited.
SEATING: There are NO reserved seats on
motorcoaches. To ensure that passengers share
vantage points, seats are rotated at the direction
of the tour director. Seats on other conveyances
are assigned by the carrier, but open to requests.
SMOKING or drinking ALCOHOLIC BEVERAGES
is not allowed on the motorcoach.
ACCOMMODATION: All hotels listed in
itineraries have been confirmed at the time of
printing, but are subject to change. On most
tours, TWIN refers to two persons sharing one
room with two beds; however, in some areas,
only one double bed may be available, so
please specify at time of booking if you wish
two separate beds. TRIPLE or QUAD usually
refers to three or four persons sharing one
room with two double beds, with one private
bath. Please keep in mind that in some areas
local customs may mean that there is a change
in the type of accommodation provided.
TICKETS: Tickets, baggage tags, and hotel
lists are sent to travel agents two weeks
prior to departure, providing all payments
have been received. Air flight schedules
are finalized 30 days prior to departure.
For reservations less than 14 days prior to
departure, documents will only be sent if
customer pays for the courier charge.
ITEMS LEFT ON TOUR: Items left behind
on a tour will be returned at the owner’s
expense.
BAGGAGE: Maximum baggage allowance
on motorcoach tours is one large suitcase
per person. All hand luggage must be carried
personally aboard the motorcoach or aircraft.
Although the Tour Director and Coach Driver
supervise the transfer of luggage to and from
the motorcoach and every effort is made to
handle all luggage as carefully as possible,
Hanover Holiday Tours Limited cannot assume
liability for loss, theft or damage due to
breakage, fire, water, etc.
RESPONSIBILITY: “Responsibility of
Hanover Holiday Tours Limited, Hanover,
Ontario. Hanover Holiday Tours Limited acts
solely as organizer of the tours outlined in
this brochure and is responsible for making
all reservations and charting the routes as
outlined but it is expressly understood and
agreed between the tour organizer and the
passengers that Hanover Holiday Tours Limited
or its agents shall not be held responsible for:
a) non-performance on the part of any
hotel or other accommodation for any act or
omission that cannot be directly attributed to
the neglect of the tour organizer;
b) any delays, misconnections, loss,
damage or injury to persons or property or
for mechanical defects or failure, however
caused or for any substitution of hotels or
carrier equipment beyond the control of the
tour operator, or for any additional expenses
occasioned thereby;
c) any inconvenience, loss of enjoyment,
upset, disappointment, distress or frustration
whether physical or mental however caused,
except where caused directly by the tour
operator;
d) any additional costs incurred or any
ancillary loss sustained as a result of
cancellations or delays of tours caused by
inclement weather conditions, acts of God, or
any other event, which result in one or more
persons being unable to continue or complete
the tour through no direct fault of the tour
organizer.
The tour organizer reserves the right to
make any changes before or during the
tour for the comfort and enjoyment of the
passengers and it is agreed and understood
that any increase in costs occasioned by such
change shall be paid by the passengers or any
decrease in costs occasioned by the change
shall be refunded to the passenger.
All tour itineraries are subject to change or
cancellation without prior notice.
Hanover Holiday Tours Limited shall have
no responsibilities beyond their refund of
all monies paid by the passenger which is
deemed to constitute full settlement. Refund
shall be credited in form received.
The tour organizer reserves the right to
decline any person as a member of the tour at
any time before or during the tour should such
person’s presence be considered detrimental
to the interest, comfort and enjoyment of the
other tour members. Persons leaving the tour
during operation will not receive a refund of
unused services.
Hanover Holiday Tours Limited, its agents
and all passengers agree that the conditions
set out herein are part of the terms between
the passenger and the tour organizer.
Acceptance of the ticket for the tour or
any deposit given to the tour organizer will
represent an acceptance by the passenger of
all the aforementioned conditions.
Tour arrangements by Hanover Holiday
Tours Limited:
73 14th Ave, HANOVER, Ontario N4N 3W9
Tel. (519) 364-4911 Fax. (519) 364-2299
For information call: 1-800-265-5530,
email info@hanoverholidays.com
All tours on World Wide Web Site:
www.hanoverholidays.com
Registered under the Travel Industry Act,
Ontario Registration
Wholesale #1158989 and Retail #1613915.
FOR RESERVATIONS, CONTACT
YOUR LOCAL TRAVEL AGENT